Why buy from Famvision.com

We pride ourselves with our high quality of customer service and order fulfillment. All of our orders are shipped either by first-class mail or United Parcel Service. Most orders are shipped within 48-hours of receipt (providing your prescription has been verified) and should arrive within three to seven business days (monday - friday) after shipment. Express shipping is received within 48 hours (if the order is placed monday through thursday after 2pm it will be ordered the next business morning, if the order is placed on friday after 2pm or over the weekend, the order will be placed monday morning and therefore you would receive the contacts on Tuesday by 5pm). Holidays may delay a placed order (ie: New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve and Christmas Day).

Verifying your presciption

We will ALWAYS call your eye care provider to verify your prescription.  They have 8 business hours to respond.  If they do not respond, then we will fill your prescription as you have ordered.  Your order may be marked as "waiting for prescription verification", this is the time we are waiting to hear back from your eye care provider.  Ater that, your order will be marked as "processing/shipping".  That means, your contacts are ON THEIR WAY.  You will be contacted by email ONLY if there is a problem with your order or if your order was cancelled.

If you are a Kaiser Permanente patient, please email  your "Kaiser Number" to help@famvision.com.

You can always call us Toll-Free at 1-877-972-2020 to place an order. Be sure to have your prescription and your credit card handy when you call.  You can also FAX your prescription: 1-203-381-9936 (ATTN:  FAMVISION.COM).

• Get your exact brand and prescription (no generics)
• Orders shipped directly to your home or office (We can ship to most P.O. Boxes, but the contacts will be shipped by Priority Mail where no signature is required and it may delay your order).
• Famvision consistently offers what consumers demand. Value, selection, service, and convenience.
• Trained specialists available to assist you (call Toll-FREE) during normal buisness hours (EST).

Delivery Cost

Standard Delivery $5.95

(First Class or UPS - generally takes three to five business days after transaction has been completed).

48 hour Express Delivery $19.95

(Federal Express or Express Mail - generally takes one to two business days after transaction has been completed).  Most times with Express Delivery, it REQUIRES A SIGNATURE.  If you are not home, you may leave a note for the delivery service to leave the contacts at the door (at your discretion & your responsibility).  Please Note:  If we are shipping to a P.O. Box OR Apartment / School, etc...  Someone MUST be there to take in the package (or sign for it if over-nighted).  Most times we will ship priority mail to a P.O. Box or apartment/suite/dorm.  In some cases, we may not be able to ship to a apartment/suite/dorm for overnight shipping - if this is the case, you will be notified by email and you will be credited for the shipping difference.  If possible, do not ship to a P.O. Box or apartment as we are NOT responsible for any packages mailed there.

We accept MasterCard, Visa, Discover and American Express.

Note: Sometimes contacts are on backorder. If this is the case, you will be notified.


Currently, we ship in the United States. If you would like to know if we can ship outside the U.S.A., please email us at help@famvision.com.
 

Benefits of ordering replacement contacts online

• Savings of up to 50% off retail
• It's convenient, fast and professional
• High level of internet security ensures complete privacy and protection of your personal data, prescription and credit card information.
• Questions ordering online? Call us at 1-877-972-2020
  Please Note that our site works with most browsers, if you experience problems with an older version of Netscape, please try to try again using another browser (internet explorer recommended).

Famvision.com Return Policies
We are a replacement contact lens company. We only sell contact lenses that have been prescribed by an eye care provider.

• In order to return contacts, you MUST email us at: help@famvision.com to get a Return Authorization Code.  You will mail the products back to us at your own shipping expenses (unless it is an error on our behalf) to:

• Unopened boxes or vials can be returned within 30 days, unless indicated by manufacturer policy as non-returnable. Once the contacts are received, we will credit you for the contacts, less the shipping cost. 
• Defective, opened vial products must be returned within seven days for exchange, subject to manufacturers approval.
• Non-defective boxes or vial products which have been opened are "non" returnable.
• These policies have been created for your safety, security, lens comfort, and eye health. All products you receive are sterile, sealed, inspected, factory-fresh, and ready to wear.

Rebates

Contact Lens manufacturers sometimes offer rebates. The rebates have defined expiration dates and is generally offered as a "one" time rebate per customer. Whenever a manufacturer is offering a rebate that coincides with your type of contact lens and quantity, we will send you the rebate coupon to send into the manufacturer. We do not process rebate coupons for you, you are responsible to submit them yourself.

Buying quantities less than offered at Famvision.com

Only the quantities shown are offered by Famvision.com. We do not offer smaller quantities of any products shown as we find it doesn't offer the consumer significant savings. Single boxes/vials can be purchased from local retailers or optical shops.

Information provided on this site is for general education purposes. Contact lenses are intended to be fit by licensed vision care professionals. We will always call to confirm your prescription with your eye care professional and we will not fill orders if your prescription is over 2 years old or if your doctor has specified that you are filling an "expired" prescription.

Always follow fitter instructions for safe wearing, cleaning, storage, and replacement schedule. Never wear "daily wear" lenses during sleep time. Never wear contacts that are torn, discolored, chipped, or deposited - especially when they are irritating. Contact a vision care professional if you experience blurred vision or halos, mucus or other drainage from the eye, redness, pain, irritation, unusual light sensitivity, itching, discomfort, or foreign body sensation. Always follow the simple rule of contact wear: "when in doubt, take it out."

Information Collection

Security on Internet Transaction

Our hosting agent offers the highest degree of security. To protect the privacy of all visitors to this Web site, all sales transactions are encrypted with 128 bit SSL (Secure Sockets Layer) technology.  All personal information about users (name, address, e-mail, and credit card numbers) is confidential and used only to fulfill orders from this site and is not shared with any third parties.  Further, credit card numbers are NOT stored on our web site. 

Please Note if you are having trouble checking out: Cookie disabling will cause the site not to work. In order for the site to work, cookies must be enabled in addition to javascript. To enable cookies, please follow directions on this page - https://famvision.com/cookie.php. Computers with Windows XP SP2 have many browser features disabled which may cause the site to not work. You may also want to add this website to your trusted sites. To add our site in trusted sites, please follow the instructions from: http://www.winnetmag.com/Article/ArticleID/38806/38806.html.